Custom spa covers are shipped via freight curbside truck delivery. Please allow up to 7-10 business days (not counting weekend/holidays) in transit after completion for delivery.
Spa Cover shipping available within the contiguous USA only.
Note: If you are taking delivery to a residential address, the trucking company will probably be contacting you a day or two in advance to make any necessary delivery arrangements. We strongly recommend that someone be at the delivery address to sign for the package and check for damage when it arrives. If you give the trucking company permission to leave the delivery without your inspection, you will assume all liability for any damage or loss.
What do I do if my order arrives broken or damaged?
If possible, refuse delivery of the broken or damaged items. Custom items are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied with the condition, indicate “damaged” on the packing slip and refuse delivery.
If you receive your order with shipping damage, please call us right away: 585-742-3207
How do I check my order status?
To check the status of your order, please contact us at Mike@KrossberPools.com
Does KrossberPools.com ship outside of the 48 contiguous United States?
Other than Canada, not at this time. As we grow this is an area of our business that we will expand upon.
Why do Express (Expedited) deliveries sometimes take longer than the designated time period?
Expedited shipping service is only available on products that can be shipped in accordance with FedEx and USPS shipping requirements and Federal Regulations.Expedited service is not available in all areas.
If you would like to cancel or change your order, please call us right away: 585-742-3207
Why do you ask for my phone number when placing an order?
We need a way to contact you if there is an issue with your order or delivery. We will never share or sell your information.
Do you store my payment information?
We respect your privacy and do not store credit card or payment information.