Reviews

Reviews

Krossber Brothers Pool and Spa
4.7
Based on 71 reviews
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patrick carroll
patrick carroll
22:25 20 Jan 20
Want a pool or hot tub that’s the place to go we have been shopping for a pool for a year and a lot of people has... referred us to Krossber so we went to see what they had. Sure enough they had exactly what I was looking for and almost $1000 cheaper than other places we went and they through in a hot tub for a very good price tried to tip the guys that brought the hot tub and they must be rich they wouldn’t take it. So just saying want a pool or hot tub go to Krossber can’t beat the prices and good bunch of people 👍👍👍read more
Selena Larramendi
Selena Larramendi
15:46 15 Dec 19
The service at Krossber Brothers is fantastic. I wish all companies had the same service philosophy. Every single one... of the staff is friendly and helpful. We are loving our new hot tub!!read more
Mark-X
Mark-X
22:00 12 Dec 19
I'm a first time hot tub owner and I can't say enough about how friendly, responsive, and knowledgeable Chad and Mike... were during the process to get our hot tub and continue to be after our purchase. I always got the sense that they had our best interests in mind. I highly recommend these guys.read more
Kyle Kingston
Kyle Kingston
18:54 01 Dec 19
Krossber Brothers and their commitment to excellence is second to none. They performed a new hot tub install and... removal at our home almost one year ago in 10 degree temperatures and falling snow. Enough said. We very much appreciate your hard work and dedication to what you do best. Kyle Kingstonread more
Kathleen B
Kathleen B
12:40 18 Nov 19
Best hot tub pros in bus. Love Mike the owner. These guys are awesome. Take very good care of you. Tell them Kathleen... sent you.read more
Anne Siconolfi
Anne Siconolfi
13:33 03 Nov 19
We love this family business! We received such personalized attention when we were shopping for a spa 2 yrs ago. Mike... and Chad made it easy to get into a Caldera Kauai by really listening to our needs and knowing what we were looking for; a hydro therapy experience. We use this spa almost every day, and the service since has been top notch, always accessible when we need something! Thank you!read more
Michael Crowley
Michael Crowley
14:52 17 Aug 19
One of the most professional and pleasurable places to do business with. I bought my inground pool from a different... business. Every week I went in for chemicals, it felt like I was being an inconvenience. I switched my business to Krossber Brothers 5 years ago and couldn’t be happier. Every single employee is fantastic to deal with!! Last year after 14 years of use my pool needed a new liner. I didn’t consider any other pool store but Krossber Brothers to do the work. Spoke with Jimmy at length about the process and not only did I get a great product at a great price, but Jimmy explained the benefits of doing it in the fall versus the spring and I am so glad I did. Do business with these guys, whether you need weekly chemicals or a whole new inground liner. Top notch specialists. I wouldn’t go anywhere else!!read more
tim brickle
tim brickle
01:32 16 Aug 19
The best service from a family business anywhere! Best hot tubs in the Rochester NY area, great prices! Dont buy a hot... tub without stopping here!read more
Allen H Chopik
Allen H Chopik
19:28 14 Aug 19
Krosber Brothers do it all service from purchase to service all with the knowledge and expertise to meet all the pool... or spa owner needs. Great attitude and personality to make you purchase a pleasure. Happy to be a customerread more
Joe Lake
Joe Lake
12:19 30 Jul 19
I had my pool liner replaced yesterday by James and his crew. Absolutely five-star experience. Everything was handled... from removing the old to filling to removing garbage. It finally was full at 8 PM last night. This morning I turned everything on and it works perfect as James stated. He even recommended things to help in the future. I highly recommend this company. Amazing customer service!!read more
Kristen Reilly
Kristen Reilly
13:40 16 May 19
Awesome Family Business!We purchased a 30' above ground pool & spa from them about 6 years when they were still... Fingers Lakes Pool & Spa. I still remember the day we stopped in to see about getting an above ground pool. We had already done some shopping at other local pool places and just weren't happy with what we found. We just happened to drive by one day and decided to stop in! Jim & Mike were awesome to work with! They were both very knowledgable and gave us a ton of information on pools & spas and helped us narrow down what would work best for us. They also made us feel very comfortable & we didn't feel pressured into making a decision on the spot. We actually were going to go home & discuss and make our final plans by the end of the month, but we ended up going back later that same day & purchasing because we were so impressed! The pool install was quick & seamless! Couldn't have asked for a better crew! The spa delivery went very smoothly as well! Mike walked us through how to use everything and make sure all of our questions were answered before he left! Couldn't ask for better service!Since then we have used them for all of our pool & spa supplies, as well as opening & closing our pool & even for some spa maintenance. We have always had awesome & reliable service! We highly recommend them! They go above & beyond to provide high quality customer service!read more
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